Frequently asked questions

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How to Order

1. REGISTER OR CHECK OUT AS A GUEST

• Our wholesale pricing, which is inclusive of GST, is visible if you are signed in or not.

• You do not have to be a registered business to order from us.

• We have no minimum order value.

• Register or Sign In to keep a track of previous orders and store your shipping address for next time.

• Order as a guest for quick check out at wholesale prices.

 

2. VIEW OUR FULL RANGE & ADD TO YOUR CART

• View our entire product range online.

• Live in-stock quantities are listed on each product page.

• For out of stock products, add your email address to the "Notify Me" list to be emailed when the product is back in stock.

• We do not offer discounts for large volume orders.

 

3. ENTER YOUR SHIPPING DETAILS & SELECT A SHIPPING METHOD

• Shipping fees are based on order weight and delivery destination.

 

4. MAKE PAYMENT

• Payment can be made via Credit Card, PayPal or Bank Transfer Payment.

• Bank Transfer Payment - Payment is required within 48 hours of the order being placed. If payment is not received within 48 hours your order will be automatically cancelled.

• A pdf invoice will be attached to your order confirmation email.

• We do not offer accounts or payment terms.

• Orders are shipped once payment has been received.

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What is your return policy?

You have 30 days to request a return, if the wrapping paper is untouched we will process your return with ease.

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When was Palute founded?

We are a family owned business, founded in 2022.

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Are you German?

Yes, we are a business based in Berlin, Germany.

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Are you environmentally friendly?

We are very aware of the environmental impact of the products we manufacture. Wherever possible, Palute uses environmentally friendly production techniques and materials to ensure that our products are kind to our environment.

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What motivates us on Christmas?

Seeing people happy with their gifts and the joy we bring to people's households is something we take pride in every Christmas.

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What inspires your designs?

We are heavily inspired by the cheerful moments we all cherish while celebrating Christmas.

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Are the materials sourced in an eco friendly way?

Yes, we prioritize being friendly to the environment and use materials which were sourced fairly.

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What are your size options?

When looking at the product you will find the size dimensions for each specific design on the corresponding page.